The University of West Georgia will no longer use DUO as the Multi-factor Authentication (MFA) after late Summer/early Fall. We are transitioning to the OneLogin Portal. If you are currently using DUO, please use the "Manage my MFA" option in your Onelogin portal to enroll in a different MFA.  For more information on OneLogin, please refer to the OneLogin FAQ.

Duo Multi-Factor Authentication Overview

Multi-Factor Authentication provides an additional layer of security for validating a specific individuals credentials for accessing an application that uses Single Sign-On (SSO).  UWG has implemented Duo as its Multi-Factor Authentication (MFA) application to support this additional layer for authentication.  Applications protected with MFA will require the end user to provide additional verification of identity by accepting a push notification, receiving a text message with an authorization code, receiving a phone call to validate identity, or use of a hardware token to validate identity.  The information on the remainder of this page will provide detail on how to register your UWG user account and devices to support MFA and answer additional questions you might have.

Duo Device Management

  • Device Management

    To manage your devices you must first have completed initial enrollment.

    The Duo Device Management allows you to set up additional devices or reactivate devices that
    are not working due to replacement or defect. You may come back any time after initial
    enrollment to manage devices.

    Log in to the Device Management Portal, choose an authentication
    method and complete two-factor authentication (you may need to scroll down to see all
    authentication options). Please note that you cannot get into the device management portal if you
    do not have access to any enrolled devices. If this is the case, then you will need to contact the
    service desk for help.

    For Smartphones you could use the call me or passcode feature even if the mobile app is not
    working as long as your number has not changed.

    Choose a deviceAfter authenticating you'll see the device management portal. This is where you can enroll a new
    device (by selecting Add another device and following the device enrollment steps), reactivate,
    edit, or delete your existing devices.

    Add Multiple Devices

  • Default Authentication Options

    If you authenticate with more than one device, you can specify which device you would like to be the default device. Select the Default Device: drop-down menu and pick your default device for authentication. Select Save if you're done making changes.

    Select Default Device

    If this is the device you'll use most often with Duo then you may want to enable automatic push requests by changing the When I log in: option and changing the setting from "Ask me to choose an authentication method" to "Automatically send this device a Duo Push" or "Automatically call this device" and select Save. With one of the automatic options enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone or a phone call to your device (depending on your selection).

    Default options will not work at the device management portal only on protected applications so you cannot test them on the device management portal.

    Automatically send this device a Duo Push

  • Manage Existing Devices

    Select the Device Options button next to any of your enrolled devices to view the actions available for that type of device. You can Reactivate Duo Mobile for an enrolled smartphone, Change Device Name for any type of phone, or delete any authentication device.

    Reactivate Duo Mobile, Change Device Name

    Reactive Duo Mobile

    Select the Reactivate Duo Mobile button if you need to get Duo Push working on your phone and it currently is not, for example, if you deleted the app on your phone and reinstalled it. After answering some questions about your device, you'll receive a new QR code to scan with your phone, which will complete the Duo Mobile activation process.

    Change Device Name

    Selecting Change Device Name will open up an interface to change the display name of your phone (hardware tokens can't be renamed). Type in the new name and select Save.

    Change Device Name

    After successfully modifying your phone's name, not only will you see this from now on when managing devices, but it will also be how your phone is identified in the authentication dropdown.

    Remove Device

    If you need to remove a device you no longer have or one you added just for a test you may wish to remove it.

    • Under Device options select the trash can button to delete a phone or token device.
    • Note: You may not remove your last device. If you wish to remove it, first add another, then delete the original. If you are unable to delete a device, contact the ITS service desk to have it removed.
    • You are given the chance to confirm or cancel deleting the authentication device.
    • The device is deleted. It can no longer be used to approve Duo authentication requests.

    **If you have lost your device and cannot access the device management portal please call the ITS Service to have it remove as soon as you are able.

    Logout of the Device Manager

    One you are done select logout in the top right corner.