Student Loan Representative - Tina is responsible for all aspects of prior term student account issues including billing, collections, refunding, and referral to outside collection agencies. She is also responsible for all aspects of our Short Term Loan program including approving applications, advances, billing, collections, credit bureau reporting, and referral to outside collection agencies. Tina serves as back-up for current term student account issues. Tina assists with fee pay payment activity during our peak periods.