Writing Accomplishment Statements

Before: List of Duties

  • Followed up with customers.
  • Assisted with coordination of conferences.
  • Part of software training team.
  • Maintained office equipment.
  • Handled bookkeeping for a local retail store.
  • Responsible for health promotion efforts.
  • Responded to customer inquiries and problems.
  • Performed filing and other clerical duties.
  • Supervised staff.

After: Accomplishment Statements

  • Initiated discussion of new product information during routine follow-up calls with existing customers. Resulting in 20 additional sales the first month and development of an upselling seminar for all customer service representatives
  • Negotiated with meeting facilities and monitored expenses to reduce conference costs by 20%.
  • Developed a computer-based training program that reduced learner study time by 25% and saved an average of $800 in travel expenses per off-site employee.
  • Researched recurring copier problems, and designed a “user instructions” sign which reduced service calls by 50% and decreased copier downtime by 40%.
  • Identified preferred vendors and established an approval process for purchasing that reduced incidental expenses by 30%.
  • Organized a company-sponsored bike-a-thon which raised over $700,000 for the American Heart Association and involved participation of over 1,000 employee.
  • Earned the corporation’s annual “Outstanding Service Provider” award based on feedback from both internal and external customers.
  • Reorganized and maintained over 600 technical files, reducing the file search time by an average of three hours weekly.
  • Hired, trained, supervised and evaluated two staff in compliance with company policies and procedures.