UWG Health Services is an appointment-based medical clinic. In an effort to increase access and minimize wait times, appointments are required. Appointments can be scheduled with a provider or nurse by calling 678-839-6452 or stopping by the Health Center.
Students who have made an appointment with Health Services should allow adequate time for their visit so that the medical staff can provide them with the quality of care they deserve. Students should arrive at the Health Center 15 minutes prior to their scheduled appointment to allow adequate time for paperwork to be completed. We recommend allowing at least one hour for your visit with us. Be aware that some visit types may run beyond an hour.
Appointments are required except in urgent or emergent situations. For a medical emergency, dial 911. If you present to Health Services without an appointment, the receptionist will assist you with scheduling an appointment as available. Students arriving after 4:30PM without a prescheduled appointment that are not in need of immediate attention will be directed to schedule an appointment for a later date.
Walk-ins should report to the Reception Desk and inquire as to the availability of an appointment. If an appointment is not available, you may be directed to a Triage Nurse for further evaluation. Once the nurse speaks with you and further evaluates your condition, the nurse will discuss the available treatment options with you. Being seen by a Triage Nurse does not guarantee that you will be seen by a provider that same day. Prescription medications can only be prescribed by a provider.
Appointment Cancellation Policy
When a patient cancels without giving appropriate notice, they prevent another patient
from being seen. To provide you the best possible care and increase access for all
our patients, please cancel your appointment at least two hours in advance, so that
others may have the opportunity to be seen.
Appointments may be cancelled via phone, email or in person. Cancellation requests may be emailed to firstname.lastname@example.org. If you fail to cancel at least two hours prior to your appointment time, you will be considered a "no show." As of October 1, 2018, there will be a $10 charge per "no show." This policy applies to provider appointments scheduled with a physician, nurse practitioner or physician assistant.
If you call after hours to cancel your appointment for the next day, please call 678-839-4163 and leave a voicemail.
No Show/Late Arrival Policy
In an effort to minimize your wait time, we have implemented the following No Show/Late Arrival Policy. If you fail to cancel at least two hours prior to your appointment, arrive more than 10 minutes late for your appointment, or fail to come to your appointment altogether, you will be considered a "no show." As of October 1, 2018, there will be a $10 charge per "no show." This policy applies to provider appointments scheduled with a physician, nurse practitioner or physician assistant.
Students who arrive after their scheduled appointment time may be asked to reschedule. If you are concerned that you may be late for your appointment, please call 678-839-6452 to speak with a health services staff member as we may be able to arrange an alternative appointment time.