Frequently Asked Questions about BankMobile Vibe accounts

Log on to the BankMobile Vibe website: Once on the secure website, click "Already made a choice? Log In" at the top right of the screen. Select "Forgot your password?" and follow the instructions. The first part of your password will be provided to you immediately and the second part will be emailed to you at your registered email address within a few minutes.

You can deposit money into your BankMobile Vibe account in the following ways:

  • Students can deposit checks to their BankMobile account by using check deposit feature in their BankMobile account.
  • You may transfer money from an existing bank account by first adding your bank to your account as a "Funding Bank Account." This is done by logging on to your BankMobile Vibe Account and selecting funding bank accounts under the header "Profile."
Some merchants hold transactions and transmit at a given time each day. In the meantime, if you have made additional purchases beyond what you have on deposit, you may end up with a negative balance when these merchants who hold your transaction perform their transmittal.
 As long as you are a student at UWG, it is recommended that you do not close your account. If you are ever to receive any kind of refund, whether it is an overpayment of fees or a refund from overpayment of late fees at the library, the only way to receive that refund would be through this account. Charges would apply should you need to reopen or have another card issued. In order to close your BankMobile Vibe account, you must first have a zero balance. Then call BankMobile Vibe Customer Service 1-866-894-1141  (866) 894-1141 
Either call BankMobile Vibe customer service at 1-866-894-1141 (866) 894-1141or log in to your account and report your card lost.
There is no charge for your first card. If it was accidentally thrown away, you will be charged for a replacement.
The university has chosen for all refunds to be routed via the BankMobile process.