PRODUCTION ENVIRONMENT

Banner 9

Banner Access Forms

Banner Login Help


  • Nothing happens when I click on Administrative Forms
    Banner Administrative Forms is a Java Applet - similar to ADP, both the Google Chrome and Mozilla Firefox browsers do not properly execute the Banner Java applet.
    Don't use Chrome or Firebox to run Banner Administrative Forms, use IE or Safari instead. This may require an updated version of Java, but we know these browsers work. Contact the Service Desk if you need a (new) version of Java installed on your computer.
  • I am getting "username / password invalid"

    Other than simply forgetting your banner password, the usual cause of this is your password has expired and you don't know it (yet).
    If you only login to the Banner Batch Jobs Web page, you currently do not get prompted for an expired password ; You only get prompted if you login to the Banner Administrative Forms Java app.
    Try logging into Banner Administrative Forms before opening a SeviceDesk ticket and see if that prompts you to change your password.

    The other main cause of this is you have recently reset your password and still get denied - this is because you have the old password saved in your browser.
    Please go here or go to your browser's Option/Preferneces and find "Saved Passwords" and remove the one for https://grim.westga.edu/pls/...
    If you still cannot remember your current banner password, go ahead and open a service ticket and we will assist in re-setting your password.
    Current banner passwords age at 90 days

  • I am locked out of banner
    The current Banner Security [invalid attempts] setting is #3 invalid attempts. (see above for invalid password). ITS can unlock your account, and will probably prompt you to attempt a password reset by connecting to Banner Administrative Forms before going thru a manual password reset.
  • Reset your password here, incl. password reqs
    You can reset an expired password by going to Banner Administrative Forms, or put in a ServiceDesk ticket.
    Currently Banner will not allow any special characters, only numbers and letters.
    The current password length is 10 characters.
  • How to remove a saved password from a browser

    Saving your campus password in your Web browser’s saved password list can expose the data it protects to anyone else who uses your computer, and possibly to others on the Internet.

    Often, users will attempt to sign on to Banner after a password change. If a user lets their web browser auto-fll the saved password that has been stored it will not allow them to access the site because their old password is saved and not the newer one that was recently created. This will lead to being locked our of your account. You must first remove the password from your browser’s saved password list, using the instructions at the following link: https://www.westga.edu/its/sits/how-to-remove-a-saved-password.php

  • Cannot SSH or copy files to Banner host for forms upload
    SCP/SFTP/SSH problems to the banner host are one of two issues, not in the proper group (new user) or bad permissions on the banner host (name change).
    Please put in a ServiceDesk Ticket and let ITS-EAS resolve this issue.
  • How to clear your Java cache.

    To clear your Java cache in Windows:

    1. Click Start > Control Panel.
    2. Locate and double click the Java icon in the Control Panel.
    3. Click Settings under Temporary Internet Files.
    4. Click Delete Files.
    5. Select all boxes and click OK on Delete Temporary Files window.
    6. Click OK on Temporary Files Settings window.
    7. Click OK to close the Java Control Panel.

    To clear your Java cache in Mac OS X:

    1. Double click your Mac hard drive.
    2. Double click Applications.
    3. Double click Utilities.
    4. Double click Java Preferences.
    5. Click the Network tab.
    6. Click the Delete Files... button.
    7. You are prompted to delete your temporary files for Java. Make sure all boxes are selected with check marks. Click OK.
    8. Close the Java Preferences window.

    NOTE: You will probably also need to clear the cache in or restart whatever browser you're kicking java off with.