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Please only use this form for Banner-related account and access requests. Fill out and submit the following form with the information below and a ticket will be auto generated for you.
If you run into trouble using Banner 9 and the solution cannot be found on this page, please contact the UWG Service Desk - (678) 839-6587 / servicedesk@westga.edu.
Please do not send the email to the Banner listserv email.
If the account to be deleted is for a faculty/staff member, please fill out the Termination and Transfer Notification form instead.
If the account to be deleted is for a student or vendor employee, please continue completing this form.
Note: All Banner account creation requests must be submitted by the employee's manager.
Manager, we will follow up confirming you have a signed FERPA agreement on file before we complete the Banner account setup requested. Please have your employee download and sign the FERPA agreement at this URL:
https://www.westga.edu/its/assets-its/docs/SWConfidentialityAgreement_staff.pdf
The signed FERPA agreement form is for your office files. ITS does not need a copy.
Note: You can view these instructions again on the confirmation page after you submit the form.
Directions for UWG employee to activate USG MFT account / access:
Step 1 - Account
If a UWG employee has never logged into files.usg.edu, logging in with SSO credentials and approving a two-factor authentication will activate their account. Accounts are no longer created but activated with the SSO login.
They will need to type in: files.usg.edu and scroll down the page and look for a link directing them to sign in with SSO. Click it, and it should take them to the Single Sign-On page. Once logged in, their account should be active.
Step 2 - Access
They can then submit a USG ticket letting USG know they have activated their account by logging in and asking for permissions to be granted to a Managed Services UWG Banner Jobsub folder.
