Welcome to UWG|Online Proctored Tests instruction page, for online students and instructors.  Many online courses require students to take proctored tests or exams.  A proctored test is supervised, similar to tests on campus.  An impartial individual, a proctor, will verify the identity of the student and monitor that student to ensure the integrity of the test.  

These instructions are for fully online courses (95% online or more - section code E or N), not eCore courses.  eCore students (section code G) will find proctored exam information at ecore.westga.edu.

  • Proctored Tests Instructions for Online Students

    Enrollment in some completely online (95% or more online) courses involve proctored tests. If your course requires one or more proctored tests, this should be indicated in your syllabus. Usually, an instructor will provide proctor the exam for free at a Carrollton or Newnan location. However, if you need an alternate option you must follow these steps exactly:

    DECIDE & CONSULT with your instructor. Do you wish to take the proctored exam at a physical (in-person) testing center near you? - OR - Do you want to take the exam via an online virtual proctoring service (from your own computer)?

    Option A: If you wish to take the exam virtually, it is your responsibility to CONSULT with your instructor to make sure that this is an acceptable option.

    1. Check the UWG ProctorU website for details. Virtual proctoring means that you will be watched and recorded. It is the student's responsibility to ensure that their computer meets minimum technical requirements, including audio and webcam capabilities. Note that ProctorU charges a fee to proctor your test. Fees may vary - the earlier you sign up, the less it will cost (generally anywhere from $10 to $40).

    2. IF your instructor agrees and confirms that the exam is an online exam: (1) ask your instructor to submit either go directly to UWG ProctorU to set up the exam or submit this Instructor Exam Request Form if they'd like for our department to set up the ProctorU exam on their behalf; (2) you MUST also submit this Student Exam Request Form. After these two steps are complete, you need to go and follow the instructions at the UWG ProctorU site.

    Option B: If you wish to take the exam at a physical (in-person) testing center:

    1. Make an appointment at an approved testing center:
      • Call an approved testing center to make an appointment. UWG|Online does not make appointments on your behalf. Check your syllabus for your Professor’s instructions on approved testing dates and be sure to make your appointment within those dates. Note that testing centers usually charge a fee to proctor your test (generally anywhere from $10 to $50).
    2. Notify BOTH your instructor AND UWG|Online of your appointment details:
    3. Show up for your appointment:
      • Show up for your appointment with a valid photo ID (driver's license and/or student ID) and cash for the testing center fee. Check your syllabus, or with your instructor, to see what else you might need for the test, such as: scantrons, formula sheets, notes, or any other allowable items. If your test is online, such as in CourseDen, make sure you have your login credentials.
  • Approved Testing Center Options

    A)  The University of West Georgia Testing Center in Carrollton
    110 Strozier Hall
    Carrollton, GA 30118
    678-839-6435 
    B) The University of West Georgia Testing Center in Newnan
    80 Jackson Street
    Newnan, GA 30263
    678-839-2300
    C)  Any approved test sites across the US.
    Click here for a list of approved testing sites.
    D) If you cannot find a testing site listed in the approved list, please contact the UWG|Online Help Desk at online@westga.edu or 678-839-6248 or 1-855-933-UWGO (8946) to request assistance. UWG's ProctorU service may be a good alternate option (see info above).

    Remember to report your appointment details to UWG|Online using this Student Exam Request Form (click here). Note that testing centers usually charge a fee to proctor your test. Site fees may vary (generally anywhere from $10 to $50).

  • Proctored Tests Information and Instructions for Online Instructors

    Your online sections may include students who do not live near Carrollton. Based on best practices within the USG, there are typically three options you might offer your students:

    OPTION 1: Proctored tests can be facilitated on campus by the instructor or department (free to students).

    OPTION 2: UWG|Online can facilitate virtual proctoring services via UWG's ProctorU service (students pay a fee to ProctorU).  This is usually the best option for students overseas or in the midst of traveling. Please note: An exam MUST be set up in ProctorU before any student will be able to sign up to take said exam. This service is ONLY an option for online exams (no paper-based tests). Instructors may go and set up their own exams, directly at UWG's ProctorU site.  Or, if instructors would like UWG|Online to set up the ProctorU exam on their behalf, this form should be submitted at least 2 weeks prior to the date of the exam: Instructor Exam Request Form.  Usually, the course must be an "E" or "N" course (95% or more online) to use this service (contact UWG Online if an exception is needed). 

    OPTION 3: Proctored tests can be facilitated at an approved testing site (students pay a fee to that site), depending on availability.*  Instructors coordinate this option independently, though UWG Online is happy to provide guidance and assistance as needed. 

    *Any single testing site may not be staffed or prepared to handle an influx of students, all required to take a test within the same time frame. Since a high proportion of UWG's online students may live in the Carrollton or Newnan area, it is imperative that instructors discuss their test dates with the Carrollton and Newnan testing sites, to determine availability.

    Steps

    1. Consider: Which of the three options above will you provide to your students?
    2. Choose your dates wisely and check with UWG testing centers (unless you are only offering the ProctorU option). Any single testing office may not be staffed or prepared to handle an influx of students all required to take an exam within the same time frame. For example, since a high proportion of UWG's online students may live in the Carrollton or Newnan area, space may be especially limited. Therefore, it is CRUCIAL that you coordinate testing windows with both Carrollton (678-839-6435) and Newnan (678-839-2300). Alternately, consider using the ProctorU option described above.
    3. Make sure instructions are clearly stated in your syllabus (See Best Practices & Considerations):
      • Provide this link in your syllabus for instructions or use and amend the text as needed: http://uwgonline.westga.edu/exams.php
      • Make sure to communicate clear deadline and expectations 
    4. If you need UWG|Online's help, complete this Instructor Exam Request Form
    5. If your test is paper-based:
      • Send the test and any further instructions to each testing site coordinator or proctor. You might want to cc emails to UWG|Online's testing coordinator, Janet Gubbins, jgubbins@westga.edu or submit this Instructor Exam Request Form if you'd like UWG Online to have this information on file in case our help desk gets calls.
    6. If your test is online:
      • Send the any necessary information to each testing site coordinator or proctor. HINT: Our Instructor Exam Request Form gives you an idea of what info a proctor may need to know.
      • If you have students using ProctorU, set up the exam in ProctorU or submit this Instructor Exam Request Form if you'd like for our department to set up the ProctorU exam on your behalf.
    7. Access your student's completed test.
      • If your test was delivered online, such as in CourseDen, you will be able to access the completed test, in CourseDen, after the student's appointment date.
      • If your test was paper-based, be sure to make arrangements to obtain the completed test from the proctor
      • If you used ProctorU, you may also access additional data and any incident reports within the ProctorU admin portal. Contact jgubbins@westga.edu if you need help.

    NOTE: In cases of insurmountable technical or logistical issues, UWG|Online may have to provide the exam in an alternate format. Staff may also have to adjust quiz settings, dates, or times. Instructors will always be notified of any changes. Our ability to assist may be limited to the knowledge we have been provided.

     
  • Instructor Best Practices and Considerations

    Notify students of the proctored test requirement and process in advance.

    • Post testing dates and options in Banner comments, before student registration begins.
    1. Make the proctored test requirement and process clear in your syllabus.
      • Provide testing dates and options in the course syllabus.
      • Remind students they may be assessed a fee for proctoring services at their chosen testing site. Site fees may vary (generally anywhere from $10 to $50).
      • Provide this link in your syllabus for full instructions: http://uwgonline.westga.edu/exams.php
      • Communication is key. Students should perhaps be quizzed over the test dates and process, at the start of the term (UWG Online can provide a template) and be sure to provide reminders often.
      • Please remind your students that if they haven't taken the appropriate steps, a proctor will not be available for them.
    2. Allow at least a 3-day testing window.
      • For those allowing an optional off-site proctor experience, a minimum of a three day testing window (including a Saturday) is recommended. (Some instructors add an additional requirement that the off-site proctored experience must occur before or during the on-site proctored one).
    3. CourseDen's Assessment tool is highly recommended.
      • If you are going to require an online exam, it is highly recommended that you use CourseDen's Assessment tool. If instructors use any other tool, the UWG|Online help desk and administrative staff may not be able to provide coordination services. Considerations include time differences, back-up plans, support issues if the online exam is conducted in any LMS other than CourseDen (D2L).
        • We may be able to help with the scheduling of your exam but we will not be able to provide any technical support;
        • The instructor alone is responsible for ensuring the alternate online host provides required security and course backups;
        • The instructor alone is responsible for ensuring the integrity of the gradebook and maintaining backups.
    4. Provide paper tests in electronic format. PDFs are harder to alter.
      • Proctors will generally return completed paper-based test as a scanned PDF, via email.
      • Requests for original completed exams to be returned via postal mail will put an added burden on the student who may be asked to provide the self-addressed stamped envelope to the testing center. Additionally, the turn-around on these requests is not always fast. Tests have been lost through this method.
    5. Remember to arrange for availability for our UWG testing sites.
      • Any single testing office may not be staffed or prepared to handle an influx of students all required to take an exam within the same time frame. For example, since a high proportion of UWG's online students may live in the Carrollton or Newnan area, space may be especially limited. Therefore, it is CRUCIAL that you coordinate testing windows with both Carrollton (678-839-6435) and Newnan (678-839-2300). Alternately, consider using the ProctorU option described above.
    6. If there are issues, we may need to make adjustments.
      • In cases of insurmountable technical or logistical issues, UWG|Online may have to provide the exam in an alternate format. Staff may also have to adjust quiz settings, dates, or times. Instructors will always be notified of any changes. Our ability to assist may be limited to the knowledge we have been provided.
  • How to Get Help

    Students

    General questions or issues may be directed to the UWG|Online Help Desk at online@westga.edu or 678-839-6248.

    You may also contact UWG|Online’s testing coordinator:
    Janet Gubbins
    Director, Distance and Distributed Education
    jgubbins@westga.edu
    678-839-0630

    Instructors
    If you have questions about proctored tests coordinator process, please contact UWG|Online’s testing coordinator:

    Janet Gubbins
    Director, Distance and Distributed Education
    jgubbins@westga.edu
    678-839-0630

    If you need help developing your test in CourseDen contact UWG|Online’s Faculty Development Center at 678-839-5289 or online@westga.edu.

    If you need help creating a password for a CourseDen test or other CourseDen technical issues, contact the UWG|Online Help Desk at 678-839-6248 or online@westga.edu.