Listed below are some frequently asked questions that will help you with your UWG account, OneLogin, Multi-Factor Authentication, or how to manage your password.

Overview

  • What is Single Sign-On (SSO)?
    OneLogin's Single Sign-on allows you to sign-in once on your device and then be able to seamlessly access all your applications that use your user account. This includes access to myUWG, Gmail, and many other UWG services that you need.
  • How do I get to the OneLogin login page?
    Visit the UWG OneLogin Portal to sign in.
  • What username do I use for OneLogin?
    Your username was sent to you when you first applied to UWG. If you don't recall your username, you can visit Lookup my Username to lookup your username.
  • I'm using a shared or public computer. How do I keep my accounts private?

    Your best option when using a shared computer is to use the browser's Private Browsing Mode. Instructions are available for Google Chrome's Incognito Mode, Microsoft Edge InPrivate Browsing, Mozilla Firefox's Private Browsing, and Safari's Private Browsing. Make sure you log out of OneLogin and close all browser windows when leaving the computer.

    It is recommended that you should never select the 'save my username/password' option from any web site.

Manage My Account

 Manage My Multi-Factor Authentication (MFA)

  • What if I do not have my MFA device when I need to login?
    Log in to the One-Time Passcode (OTP) SelfService with your username and password, follow the steps, and you will be given an OTP to allow access to your account.
  • I no longer have a device that I had setup with OneLogin Protect.

    You will need to remove that device as a Multi-Factor device.

    You may remove a Multi-Factor device/method by signing into One-Time Passcode (OTP) SelfService and opening your Profile. From your Profile page, select the Multi-Factor method/device you want to revoke, and select the 'Revoke' link for that Factor. That device will no longer be able to act as a Multi-Factor method/device for your sign-in process.

  • What Multi-Factor Authentication (MFA) method should I choose?

    You have four options for other MFA methods:

    1. OneLogin Protect (Recommended) - If you have an iOS or Android Smartphone or tablet, we recommend that you download the OneLogin Protect app to be able to receive push notifications and access to offline codes.
    2. OneLogin SMS - If you have a cell phone (non-smartphone) that supports Text Messaging, you can use OneLogin SMS to receive codes texted to your phone.
    3. Personal Email Address (Students Only) - You can register a personal email address that can be sent One-Time Passcodes that are good for 60 minutes.
    4. Security Key - You can purchase and register a Security Key that can be connected to your computer, tablet, phone that serves as your MFA device. Note: this requires a purchase of a separate device. Visit the Security Key page for requirements.

 

  • Setting Up a New MFA Option

    1. Visit the UWG OneLogin Portal and sign into OneLogin.

    OneLogin login screen

    2. Select your name in the upper right corner (or the menu icon in the upper left on mobile devices) and select "Profile".

    3. Select "Security Factors" on the left menu. On mobile devices, open the "Profile" dropdown menu and select "Security Factors".

    "Profile" dropdown list.

    4. On this screen you will see your current MFA factors. Select "Add Factor" to add a new factor.

    Security Factors - Add Factor button

    5. Choose a new factor from the list and follow the prompts.
    Please note: The simplest and most efficient method is to download and use the OneLogin Protect app from iTunes or the Google Play store. However, the use of SMS or a security key are additional options.

    6. Follow the prompts to continue setting up your preferred MFA method.
    Please note: UWG recommends that you have more than one method. Example: You can have both the OneLogin Protect & SMS option.

    List of Security Factors
  • Set New MFA Factor as Primary (Optional)

    7. Set your new MFA factor as your Primary factor by selecting the three dots to the right of the MFA device selected and choose the "Set as primary" option.

    Set as primary option

  • Rename Your MFA for Easier Identification (Optional)

    8. You can choose to rename your MFA to make it easier to identify your MFA device by selecting the three dots to the right of your MFA device and choosing "Edit name". 

    Edit name option.

  • Validate Your New MFA Works

    9. Sign out of OneLogin and then log in to OneLogin again to verify that your new MFA factor works properly.

    OneLogin login screen.

Q&A

  • Why is Single Sign-On (SSO) Important?
    SSO is a method where you sign in once to your account each day and then can seamlessly login to each of your SSO apps (Banner Admin Forms, OneUSG Connect, Banweb, etc.) without having to login again. The USG is mandating that we use SSO for applications that contain sensitive or personal information.
  • Will OneLogin replace my login to my computer?
    No, you will continue to login as you normally do to your computer.
  • Will I have to login to OneLogin every day?
    No, you will only be prompted to sign in to OneLogin if you try to access an application that is managed by OneLogin. However, you can choose to sign in to the UWG OneLogin Portal directly and the OneLogin portal page will show all your applications.
  • I already have bookmarks to my frequently used applications. Will I need to change these bookmarks?
    No, if you have not already signed into another OneLogin managed application during the day, you will be redirected to the UWG OneLogin Portal to sign in.

Contact Support

If you are continuing to have issues that you cannot resolve, please use one of the following services:

ITS ServiceDesk

Services Provided: Password reset, one time passcode (OTP) generation.
Cobb Hall 202
678-839-6587
M-Th 7:30am - 8:00pm
Fr 7:30am - 5:00pm